They really care about their customers!
My son and I hired bikes for the day. Bernard and the team made sure we had the right bikes, spent ages sorting helmets for the 7 year old’s big head. Took time to take routes etc despite being busy. Nothing was too much trouble. Sent us happily on our way. We ran into trouble at Herne Bay when my son’s front brake became detached and we struggled with the lock. 7 yo son in tears as he thought our trip was doomed. Bernard there in a flash and patiently sorted us out and we carried on, disaster averted. Highly recommended.